Eftsure incident

Payments review not displaying uploaded payment records

Notice Resolved View vendor source →

Eftsure experienced a notice incident on January 23, 2024 affecting Payments Review, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 02:32 AM UTC
Resolved
Jan 23, 2024, 09:50 AM UTC
Duration
7h 18m
Detected by Pingoru
Jan 23, 2024, 02:32 AM UTC

Affected components

Payments Review

Update timeline

  1. investigating Jan 23, 2024, 02:32 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 23, 2024, 02:59 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 23, 2024, 06:38 AM UTC

    The issue has been identified and a fix will be deployed soon. In the meantime, a workaround is to go to 'Report>Business Report' and run a payment report for the same day you have performed the payment review. Thank you for your patience and we will update you as soon as a fix has been deployed.

  4. resolved Jan 23, 2024, 09:50 AM UTC

    This incident has been resolved.