Eftsure incident

Technical issue with Bank Account Name matching algorithm

Minor Resolved View vendor source →

Eftsure experienced a minor incident on July 2, 2024 affecting Supplier Management, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 03:06 AM UTC
Resolved
Jul 02, 2024, 03:46 AM UTC
Duration
39m
Detected by Pingoru
Jul 02, 2024, 03:06 AM UTC

Affected components

Supplier Management

Update timeline

  1. investigating Jul 02, 2024, 03:06 AM UTC

    Dear Eftsure Customers, We are currently experiencing a technical issue with the Bank Account Name matching with ABR website for Eftsure verified bank account details, which currently has resulted in more red thumbs with mismatched bank account names than usual. Current Status: Our engineering team is investigating the root cause of the problem. Next Steps: We are prioritising the resolution of this issue and are committed to restoring normal service levels as quickly as possible. We sincerely apologise for any disruption this incident may have caused to your operations. We appreciate your patience and understanding as we work to resolve this issue promptly.

  2. resolved Jul 02, 2024, 03:46 AM UTC

    This incident has been resolved.