Eftsure incident

Portal outage

Critical Resolved View vendor source →

Eftsure experienced a critical incident on August 12, 2024 affecting Bank Overlay and APIs and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 10:27 PM UTC
Resolved
Aug 12, 2024, 11:23 PM UTC
Duration
56m
Detected by Pingoru
Aug 12, 2024, 10:27 PM UTC

Affected components

Bank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp

Update timeline

  1. investigating Aug 12, 2024, 10:27 PM UTC

    We are currently investigating the issue.

  2. investigating Aug 12, 2024, 10:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 12, 2024, 10:58 PM UTC

    The issue has been identified, a partial rollback has been completed and we are monitoring the situation

  4. resolved Aug 12, 2024, 11:23 PM UTC

    This incident has been resolved.