Eftsure incident

Portal Outage

Major Resolved View vendor source →

Eftsure experienced a major incident on August 12, 2024 affecting Supplier Portal/ Forms and Bank Overlay and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 11:30 PM UTC
Resolved
Aug 13, 2024, 05:34 AM UTC
Duration
6h 3m
Detected by Pingoru
Aug 12, 2024, 11:30 PM UTC

Affected components

Supplier Portal/ FormsBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library

Update timeline

  1. identified Aug 12, 2024, 11:30 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 13, 2024, 02:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 13, 2024, 02:59 AM UTC

    We are continuing to monitor, all services appear to be operational at this point in time

  4. resolved Aug 13, 2024, 05:34 AM UTC

    This incident has been marked as resolved by rolling back to our previous version before 9th of august.