Eftsure experienced a major incident on March 6, 2025 affecting Supplier Portal/ Forms and Supplier Mailout and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReports
Update timeline
- investigating Mar 06, 2025, 01:20 AM UTC
We are currently having an infrastructure issue which is resulting in our portal to be down. Our dev team are treating this as critical and will deploy a fix shortly. Thank you for your patience.
- investigating Mar 06, 2025, 01:29 AM UTC
The portal is having intermittent issues which affect performance for some users, some of the time. We continue to treat this as a critical incident and are working to stabilise performance.
- resolved Mar 06, 2025, 01:50 AM UTC
The issue has been resolved and the portal is back and running. Our dev team will keep monitoring. Thank you for your patience.