Eftsure incident

We are currently experiencing a technical issue with verification requests not going out

Major Resolved View vendor source →

Eftsure experienced a major incident on April 15, 2025 affecting Supplier Management, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 06:46 AM UTC
Resolved
Apr 15, 2025, 10:47 AM UTC
Duration
4h
Detected by Pingoru
Apr 15, 2025, 06:46 AM UTC

Affected components

Supplier Management

Update timeline

  1. investigating Apr 15, 2025, 06:46 AM UTC

    Dear Eftsure customer, We are currently experiencing a technical issue with the verification request. When triggering a verification request, it is not going out, or it is already showing a pending onboarding when no verification email went out. Our development team are looking into it with our utmost priority, and once they isolate the issue, they will be able to work and deploy a fix for it. Thank you for your patience and cooperation. The Eftsure Team.

  2. resolved Apr 15, 2025, 10:47 AM UTC

    We have identified the cause and our engineers have created a hotfix for the issue