Eftsure incident

Certain onboarding-related emails are not being sent

Major Resolved View vendor source →

Eftsure experienced a major incident on May 13, 2025 affecting Supplier Onboarding, lasting 11h 22m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 12:00 AM UTC
Resolved
May 13, 2025, 11:22 AM UTC
Duration
11h 22m
Detected by Pingoru
May 13, 2025, 12:00 AM UTC

Affected components

Supplier Onboarding

Update timeline

  1. investigating May 13, 2025, 08:14 AM UTC

    We are currently investigating an issue where certain onboarding-related emails are not being sent

  2. identified May 13, 2025, 08:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2025, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 11:22 AM UTC

    This incident has been resolved.