Edit order Outage History
Edit order is up right nowEdit order had 2 outages in the last 2 years totaling 2h 11m of downtime — averaging 0.1 incidents per month.
There were 2 Edit order outages since October 20, 2025 totaling 2h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issue with upstream provider (Heroku) preventing merchants from using Cleverific
Affected: Cleverific
Timeline · 4 updates
- identified Oct 20, 2025, 04:17 PM UTC
The third-party vendor has acknowledged the recurrence of the issue and has a fix ready to be deployed. They are also adding additional capacity on their end to handle a high inflow of requests. This update should go out in about by 9:20 am PDT
- identified Oct 20, 2025, 04:31 PM UTC
We are continuing to monitor a resolution for this issue
- monitoring Oct 20, 2025, 05:18 PM UTC
We’ve regained access to the Heroku dashboard, although performance remains unstable. Metrics show that requests are starting to come back into the system. We’re continuing to monitor closely and will share another update as soon as we get confirmation for full resolution.
- resolved Oct 20, 2025, 06:28 PM UTC
Our upstream service provider has restored operations, and we’ve confirmed that our application services are back in operations. We’ll continue to monitor closely to ensure everything remains stable and available.