Edit order incident

Issue with upstream provider (Heroku) preventing merchants from using Cleverific

Critical Resolved View vendor source →

Edit order experienced a critical incident on October 20, 2025 affecting Cleverific, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:17 PM UTC
Resolved
Oct 20, 2025, 06:28 PM UTC
Duration
2h 11m
Detected by Pingoru
Oct 20, 2025, 04:17 PM UTC

Affected components

Cleverific

Update timeline

  1. identified Oct 20, 2025, 04:17 PM UTC

    The third-party vendor has acknowledged the recurrence of the issue and has a fix ready to be deployed. They are also adding additional capacity on their end to handle a high inflow of requests. This update should go out in about by 9:20 am PDT

  2. identified Oct 20, 2025, 04:31 PM UTC

    We are continuing to monitor a resolution for this issue

  3. monitoring Oct 20, 2025, 05:18 PM UTC

    We’ve regained access to the Heroku dashboard, although performance remains unstable. Metrics show that requests are starting to come back into the system. We’re continuing to monitor closely and will share another update as soon as we get confirmation for full resolution.

  4. resolved Oct 20, 2025, 06:28 PM UTC

    Our upstream service provider has restored operations, and we’ve confirmed that our application services are back in operations. We’ll continue to monitor closely to ensure everything remains stable and available.