eCatholic experienced a critical incident on May 27, 2016, lasting 9h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 27, 2016, 03:00 AM UTC
We are aware that some sites are not loading properly and we hope to have the issue resolved quickly. We'll post another update when it's fixed, or at 10:30 pm CDT, whichever comes first.
- identified May 27, 2016, 03:31 AM UTC
Rackspace, where our servers reside, is experiencing issues from a switching loop (network traffic jam) at their data center. Their engineers are engaged and working to quickly resolve the issue. eCatholic and Sheenomo websites are down for the time being. We do not have an ETA at this time, but will continue to post updates every half hour.
- monitoring May 27, 2016, 04:04 AM UTC
Most of the switching loop issues have been resolved by Rackspace and our websites are be back up and running. There may be some intermittent down time throughout the night, but we will continue to monitor the situation.
- resolved May 27, 2016, 12:23 PM UTC
Everything ran smoothly through the night and Rackspace has confirmed that this issue has been resolved.