eCatholic experienced a major incident on September 14, 2020 affecting Donation Forms, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2020, 07:18 PM UTC
The merchant gateway we use to process payment transactions is currently offline. As a result, all online donation and payment forms are not loading and show an "Internal Server Error". We will update as we have more information from our merchant gateway partner.
- investigating Sep 14, 2020, 07:33 PM UTC
Our merchant gateway partner has acknowledged connectivity issues on their end and they are investigating.
- identified Sep 14, 2020, 07:50 PM UTC
Our merchant gateway partner has identified the issue and is currently implementing a fix.
- monitoring Sep 14, 2020, 07:56 PM UTC
Our merchant gateway partners has implemented a solution and we are monitoring the incident until it is resolved. Processing times to load payment forms may be slightly elevated.
- monitoring Sep 14, 2020, 08:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 14, 2020, 08:56 PM UTC
This incident has been resolved.