eCatholic incident

Websites outage

Major Resolved View vendor source →

eCatholic experienced a major incident on October 18, 2023 affecting Donation Forms and Websites and 1 more component, lasting 6h. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 04:28 PM UTC
Resolved
Oct 18, 2023, 10:28 PM UTC
Duration
6h
Detected by Pingoru
Oct 18, 2023, 04:28 PM UTC

Affected components

Donation FormsWebsitesSite CachePayments CenterEmailDonor AccountsRSSCardConnect3rd Party IntegrationsEmail

Update timeline

  1. investigating Oct 18, 2023, 04:28 PM UTC

    We are investigating an outage for websites.

  2. investigating Oct 18, 2023, 05:03 PM UTC

    We are continuing to work on a resolution to the website outage. An ETA is not known at this time.

  3. identified Oct 18, 2023, 06:04 PM UTC

    We have a path to recovery identified and are working to bring our servers back online as soon as possible.

  4. monitoring Oct 18, 2023, 08:15 PM UTC

    All sites have been restored and should be operating normally. We are monitoring to ensure everything remains stable.

  5. resolved Oct 18, 2023, 10:28 PM UTC

    Everything remains stable, the website outage has been resolved.