eCatholic incident

Partial website outage

Major Resolved View vendor source →

eCatholic experienced a major incident on March 28, 2024 affecting Donation Forms and Websites and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 09:12 PM UTC
Resolved
Mar 29, 2024, 12:36 AM UTC
Duration
3h 24m
Detected by Pingoru
Mar 28, 2024, 09:12 PM UTC

Affected components

Donation FormsWebsitesPayments CenterDonor Accounts

Update timeline

  1. investigating Mar 28, 2024, 09:12 PM UTC

    A portion of websites are not serving traffic. We are investigating the issue and working on restoring service for those sites.

  2. investigating Mar 28, 2024, 10:14 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Mar 28, 2024, 11:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 29, 2024, 12:14 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 29, 2024, 12:36 AM UTC

    This incident has been resolved.