eCatholic incident

Donation and Payment forms bug

Minor Resolved View vendor source →

eCatholic experienced a minor incident on May 17, 2016, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2016, 01:32 PM UTC
Resolved
May 17, 2016, 04:38 PM UTC
Duration
3h 6m
Detected by Pingoru
May 17, 2016, 01:32 PM UTC

Update timeline

  1. investigating May 17, 2016, 01:32 PM UTC

    When submitting a Donation or Payment form, the page does not update to reflect that the payment went through. The payments ARE going through, but the page is just not updating to show the "success" message. We are investigating the cause and we will update the status of this incident as soon as we identify the root problem.

  2. identified May 17, 2016, 02:03 PM UTC

    The root problem has been identified and we are fixing the issue now.

  3. monitoring May 17, 2016, 02:17 PM UTC

    This issue has been fixed and tested and everything appears to be working properly.

  4. resolved May 17, 2016, 04:38 PM UTC

    This incident has been resolved.