eCatholic incident

Issues with deliverability of emails and text messages

Critical Resolved View vendor source →

eCatholic experienced a critical incident on May 6, 2025 affecting Text One-time Passwords and Email and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 09:52 PM UTC
Resolved
May 06, 2025, 10:35 PM UTC
Duration
42m
Detected by Pingoru
May 06, 2025, 09:52 PM UTC

Affected components

Text One-time PasswordsEmailEmail One-time Passwords

Update timeline

  1. investigating May 06, 2025, 09:52 PM UTC

    We are currently investigating an issue related to the deliverability of emails and text messages. This impacts group messages sent in Connect as well as the deliverability of text one-time passwords and system authentication emails.

  2. monitoring May 06, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2025, 10:35 PM UTC

    This incident has been resolved. We have confirmed that Connect group messages are now delivering as expected, as well as text one-time passwords and authentication emails.