Ease Outage History

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Ease had 4 outages in the last 2 years totaling 8h 42m of downtime — averaging 0.2 incidents per month.

There were 4 Ease outages since August 20, 2024 totaling 8h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ease.com

Notice November 17, 2025

Service Disruption Notice due to AWS Outage – October 19-20, 2025

Detected by Pingoru
Nov 17, 2025, 05:48 PM UTC
Resolved
Oct 20, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 17, 2025, 05:48 PM UTC

    We experienced service disruptions between 11:48 PM PDT on October 19 and 2:20 PM PDT on October 20 due to a significant AWS outage in the Northern Virginia (US-EAST-1) region. Our services have now fully recovered following AWS's resolution of the underlying infrastructure issues. We apologize for any inconvenience this may have caused. For complete details about the AWS incident, please refer to AWS's official post-incident report https://aws.amazon.com/message/101925/

Read the full incident report →

Major April 23, 2025

Issues with Sending Emails

Detected by Pingoru
Apr 23, 2025, 10:00 PM UTC
Resolved
Apr 24, 2025, 01:17 AM UTC
Duration
3h 16m
Affected: Web Application
Timeline · 2 updates
  1. investigating Apr 23, 2025, 10:00 PM UTC

    We are investigating an issue affecting email sending. Due to an outage at the partner service, emails are being accepted and queued for delivery but may be delayed.

  2. resolved Apr 24, 2025, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 23, 2024

Email Delivery Issues

Detected by Pingoru
Sep 23, 2024, 02:30 PM UTC
Resolved
Sep 23, 2024, 07:13 PM UTC
Duration
4h 43m
Affected: Web Application
Timeline · 3 updates
  1. investigating Sep 23, 2024, 02:30 PM UTC

    We are aware of an issue where Ease is sending the 2FA authentication emails to Outlook but these emails are getting quarantined. We are working to resolve this issue.

  2. monitoring Sep 23, 2024, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2024, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 20, 2024

Ease Production Forms Incident

Detected by Pingoru
Aug 20, 2024, 04:39 PM UTC
Resolved
Aug 20, 2024, 05:21 PM UTC
Duration
42m
Affected: Web Application
Timeline · 3 updates
  1. investigating Aug 20, 2024, 04:39 PM UTC

    We are investigating an issue with users being able to view forms within the Ease Forms Library.

  2. identified Aug 20, 2024, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 20, 2024, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →