e-Boks incident

Problemer på den offentlige NemLog-in / There are problems with the public NemLog-in solution

Notice Resolved View vendor source →

e-Boks experienced a notice incident on October 8, 2025 affecting e-Boks web client users - Denmark and e-Boks web client company - Denmark and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 07:11 AM UTC
Resolved
Oct 08, 2025, 08:35 AM UTC
Duration
1h 23m
Detected by Pingoru
Oct 08, 2025, 07:11 AM UTC

Affected components

e-Boks web client users - Denmarke-Boks web client company - DenmarkPublic login provider – Nemlog-in

Update timeline

  1. investigating Oct 08, 2025, 07:11 AM UTC

    Der opleves problemer på den offentlige Digital Post løsning, hvilket betyder, at det ikke er muligt at logge på e-Boks via Nemlog-in. Fejlen er rapporteret til Digitaliseringsstyrelsen og afventer deres fejlrettelse. Det er muligt at logge på e-Boks via app. There are problems with the public digital mail solution, which means that it is not possible to log in to e-Boks via Nemlog-in. The problem has been reported to the Danish Agency for Digital Government and is awaiting their error correction. It is still possible to log in to e-Boks via the app.

  2. investigating Oct 08, 2025, 07:12 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 08, 2025, 07:56 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 08, 2025, 08:35 AM UTC

    This incident has been resolved.