e-Boks incident

Problemer på den offentlige NemLog-in / There are problems with the public NemLog-in solution

Critical Resolved View vendor source →

e-Boks experienced a critical incident on November 25, 2025 affecting Public login provider – Nemlog-in, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 11:08 AM UTC
Resolved
Nov 25, 2025, 01:13 PM UTC
Duration
2h 4m
Detected by Pingoru
Nov 25, 2025, 11:08 AM UTC

Affected components

Public login provider – Nemlog-in

Update timeline

  1. identified Nov 25, 2025, 11:08 AM UTC

    Der opleves problemer på den offentlige Digital Post løsning, hvilket betyder, at det ikke er muligt at logge på e-Boks via Nemlog-in. Fejlen er rapporteret til Digitaliseringsstyrelsen og afventer deres fejlrettelse. Det er muligt at logge på e-Boks via app. There are problems with the public digital mail solution, which means that it is not possible to log in to e-Boks via Nemlog-in. The problem has been reported to the Danish Agency for Digital Government and is awaiting their error correction. It is still possible to log in to e-Boks via the app.

  2. monitoring Nov 25, 2025, 11:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Nov 25, 2025, 12:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 25, 2025, 01:13 PM UTC

    This incident has been resolved.