e-Boks incident

Problemer på den offentlige NemLog-in / There are problems with the public NemLog-in solution

e-Boks experienced a critical incident on December 27, 2024 affecting Public login provider – Nemlog-in, lasting 15m. The incident has been resolved; the full update timeline is below.

Started: Dec 27, 2024, 11:54 PM UTC
Resolved: Dec 28, 2024, 12:09 AM UTC
Duration: 15m
Detected by Pingoru: Dec 27, 2024, 11:54 PM UTC

Affected components

Public login provider – Nemlog-in

Update timeline

identified Dec 27, 2024, 11:54 PM UTC

Der opleves problemer på den offentlige Digital Post løsning, hvilket betyder, at det ikke er muligt at logge på e-Boks via Nemlog-in. Fejlen er rapporteret til Digitaliseringsstyrelsen og afventer deres fejlrettelse. Det er muligt at logge på e-Boks via app. There are problems with the public digital mail solution, which means that it is not possible to log in to e-Boks via Nemlog-in. The problem has been reported to the Danish Agency for Digital Government and is awaiting their error correction. It is still possible to log in to e-Boks via the app.
monitoring Dec 28, 2024, 12:06 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 28, 2024, 12:09 AM UTC

This incident has been resolved.