e-Boks incident

Problemer på den offentlige NemLog-in / There are problems with the public NemLog-in solution

Major Resolved View vendor source →

e-Boks experienced a major incident on April 3, 2025 affecting NgDP Commercial Front End Client and e-Boks web client company - Denmark and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 10:02 AM UTC
Resolved
Apr 03, 2025, 11:44 AM UTC
Duration
1h 42m
Detected by Pingoru
Apr 03, 2025, 10:02 AM UTC

Affected components

NgDP Commercial Front End Cliente-Boks web client company - DenmarkPublic login provider – Nemlog-in

Update timeline

  1. identified Apr 03, 2025, 10:02 AM UTC

    Der opleves problemer på den offentlige Digital Post løsning, hvilket betyder, at det ikke er muligt at logge på e-Boks Erhverv via Nemlog-in. Fejlen er rapporteret til Digitaliseringsstyrelsen og afventer deres fejlrettelse. Det er muligt at logge på e-Boks via app. There are problems with the public digital mail solution, which means that it is not possible to log in to e-Boks Business via Nemlog-in. The problem has been reported to the Danish Agency for Digital Government and is awaiting their error correction. It is still possible to log in to e-Boks via the app.

  2. monitoring Apr 03, 2025, 11:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 03, 2025, 11:44 AM UTC

    This incident has been resolved.