Duo Security incident

[Multiple Deployments] Administrators unable to access the Duo AI Assistant for the first time

Minor Resolved View vendor source →

Duo Security experienced a minor incident on September 26, 2025 affecting AI Assistant and AI Assistant and 1 more component, lasting 7h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 02:54 PM UTC
Resolved
Sep 26, 2025, 10:41 PM UTC
Duration
7h 46m
Detected by Pingoru
Sep 26, 2025, 02:54 PM UTC

Affected components

AI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI Assistant

Update timeline

  1. identified Sep 26, 2025, 02:54 PM UTC

    We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix. Administrators who have previously used the AI Assistant are unaffected. Please check back here or subscribe to updates for any changes.

  2. monitoring Sep 26, 2025, 09:42 PM UTC

    A known fix has been implemented, and we have seen a restoration of service. We will continue to actively monitor the results to ensure the issue is fully resolved.

  3. resolved Sep 26, 2025, 10:41 PM UTC

    We have confirmed the issue is now fully resolved. An RCA will be provided as soon as it is available.