Duo Security incident

AI Assistant First-Time Access Failures for EU Administrators

Minor Resolved View vendor source →

Duo Security experienced a minor incident on May 7, 2026 affecting AI Assistant and AI Assistant, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 01:57 PM UTC
Resolved
May 07, 2026, 02:21 PM UTC
Duration
23m
Detected by Pingoru
May 07, 2026, 01:57 PM UTC

Affected components

AI AssistantAI Assistant

Update timeline

  1. investigating May 07, 2026, 01:57 PM UTC

    We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time Components Impacted: DUO3, DUO38, DUO47, DUO48, DUO 57, DUO70 : AI assistance

  2. investigating May 07, 2026, 01:59 PM UTC

    We are continuing to investigate this issue.