Duo Security incident
AI Assistant First-Time Access Failures for EU Administrators
Duo Security experienced a minor incident on May 7, 2026 affecting AI Assistant and AI Assistant, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
AI AssistantAI Assistant
Update timeline
- investigating May 07, 2026, 01:57 PM UTC
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time Components Impacted: DUO3, DUO38, DUO47, DUO48, DUO 57, DUO70 : AI assistance
- investigating May 07, 2026, 01:59 PM UTC
We are continuing to investigate this issue.
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