Dropbox incident

Dropbox desktop application may not be working as expected

Minor Resolved View vendor source →

Dropbox experienced a minor incident on April 24, 2024 affecting Desktop Application, lasting 2d 10h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 03:30 PM UTC
Resolved
Apr 27, 2024, 01:58 AM UTC
Duration
2d 10h
Detected by Pingoru
Apr 24, 2024, 03:30 PM UTC

Affected components

Desktop Application

Update timeline

  1. investigating Apr 24, 2024, 03:30 PM UTC

    Dropbox desktop application may not be starting up as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

  2. identified Apr 24, 2024, 04:24 PM UTC

    The problem has been identified as occurring when launching the Dropbox Desktop app without network connectivity. For most users, restarting the desktop app after connecting to a network should resolve the issue.

  3. identified Apr 25, 2024, 08:36 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 26, 2024, 02:22 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Apr 27, 2024, 01:58 AM UTC

    This incident has been resolved.