Dropbox incident

Single Sign-On (SSO) may not be working as expected

Notice Resolved View vendor source →

Dropbox experienced a notice incident on May 13, 2024 affecting Support Services, lasting 8h 42m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 03:31 PM UTC
Resolved
May 14, 2024, 12:14 AM UTC
Duration
8h 42m
Detected by Pingoru
May 13, 2024, 03:31 PM UTC

Affected components

Support Services

Update timeline

  1. investigating May 13, 2024, 03:31 PM UTC

    Single Sign-On (SSO) may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

  2. identified May 13, 2024, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 14, 2024, 12:14 AM UTC

    SSO is back up and running! Thanks for bearing with us.