DroneMobile incident

Occasional message loss

Minor Resolved View vendor source →

DroneMobile experienced a minor incident on September 30, 2021 affecting Drone DR3x00,DR5400/DR6400, lasting 21d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2021, 07:05 PM UTC
Resolved
Oct 22, 2021, 04:09 PM UTC
Duration
21d 21h
Detected by Pingoru
Sep 30, 2021, 07:05 PM UTC

Affected components

Drone DR3x00,DR5400/DR6400

Update timeline

  1. investigating Sep 30, 2021, 07:05 PM UTC

    We are currently investigating occasional loss of device messages for DR3x00, DR5400, and DR6400 devices.

  2. monitoring Oct 14, 2021, 03:41 AM UTC

    We have deployed an attempted fix for this issue, and will be monitoring it over the next several days to ensure that it is truly fixed.

  3. investigating Oct 14, 2021, 07:42 PM UTC

    Recent attempts to address this issue have unfortunately failed, and we are looking into new approaches.

  4. resolved Oct 22, 2021, 04:09 PM UTC

    This incident has been resolved.