DroneMobile incident

Unable to log in

Major Resolved View vendor source →

DroneMobile experienced a major incident on December 7, 2021 affecting Drone API and Drone Accounts and 1 more component, lasting 23h. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 03:49 PM UTC
Resolved
Dec 08, 2021, 02:49 PM UTC
Duration
23h
Detected by Pingoru
Dec 07, 2021, 03:49 PM UTC

Affected components

Drone APIDrone AccountsDrone Activation Portal

Update timeline

  1. investigating Dec 07, 2021, 03:49 PM UTC

    We are currently investigating an issue that may impact your ability to log in to our application.

  2. investigating Dec 07, 2021, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 07, 2021, 04:37 PM UTC

    Our vendor has identified the issue impacting our systems and is working towards a resolution.

  4. monitoring Dec 08, 2021, 01:50 AM UTC

    AWS has resolved the issues impacting our infrastructure and we continue to monitor things on our side.

  5. resolved Dec 08, 2021, 02:49 PM UTC

    This incident has been resolved.