DroneMobile incident

12-20-23 Service Outage

Critical Resolved View vendor source →

DroneMobile experienced a critical incident on December 20, 2023 affecting Drone API and Drone Accounts and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 02:06 PM UTC
Resolved
Dec 20, 2023, 05:11 PM UTC
Duration
3h 5m
Detected by Pingoru
Dec 20, 2023, 02:06 PM UTC

Affected components

Drone APIDrone AccountsDrone DR3x00,DR5400/DR6400Drone Activation PortalDrone X1

Update timeline

  1. investigating Dec 20, 2023, 02:06 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 20, 2023, 02:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 20, 2023, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Dec 20, 2023, 02:25 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Dec 20, 2023, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 20, 2023, 05:11 PM UTC

    This incident has been resolved.