Dripos experienced a major incident on October 21, 2022 affecting Point of Sale, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2022, 02:39 PM UTC
Card readers seem to be having some type of connectivity issues. We are currently aware of this and investigating with our payment provider.
- investigating Oct 21, 2022, 03:07 PM UTC
Our payment provider Stripe has confirmed a system-wide card reader incident. They are currently looking into a fix. Please use the manual card and scan card features since these are not affected by the outage. We will reimburse the difference between the processing fees during this incident.
- monitoring Oct 21, 2022, 03:31 PM UTC
Stripe has reached out and stated they have deployed a fix and that card readers with connectivity issues should be recovering to a stable state.
- investigating Oct 21, 2022, 03:33 PM UTC
Customers are confirming readers coming back online.
- resolved Oct 21, 2022, 04:33 PM UTC
We're seeing most customers have their card reader connectivity issues resolved. Stripe has also confirmed they are seeing this as well. We are sorry for any inconvenience this incident could have caused.