Dripos incident
Low Risk of Card Readers becoming Unresponsive or Lagging
Dripos experienced a minor incident on May 12, 2023 affecting Point of Sale, lasting 13d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 12, 2023, 01:15 AM UTC
Our payment provider Stripe has notified us they are investigating a bug regarding the connection to physical card readers that have occurred over the last two weeks. Stripe reports that some devices are entering a bad state that can not process payments or will become unresponsive or laggy. Stripe has an all-hands-on-deck status trying to figure out a root cause and is communicating with us regularly. Only a few readers are affected on our network, and we’re currently pushing a fix to bypass Stripe’s servers. If you have a reader that’s unable to take payments or is unresponsive, please contact Dripos support (781) 583-3699 and send them a picture of the label on the back of your card reader.
- resolved May 25, 2023, 02:28 PM UTC
All impacted readers have been replaced, and we've pushed updates to work around the Stripe app for the future.