Dripos experienced a major incident on September 1, 2023 affecting Core Server, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Core Server
Update timeline
- identified Sep 01, 2023, 07:19 AM UTC
There is a problem with our hosting provider that is causing saved tickets to fail during checkout. If you currently use a saved feature setting like fire tickets during checkout, please temporarily disable it while we contact our database provider.
- monitoring Sep 01, 2023, 07:36 AM UTC
We've implemented a workaround on our side to allow tickets to flow normally. Reports generated on the dashboard might be outdated while our reporting database is updated.
- resolved Sep 01, 2023, 09:29 AM UTC
All systems are back to normal. Only around 20 tickets were affected, and those customers have been contacted.