Dripos experienced a critical incident on March 10, 2024 affecting Core Server, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 10, 2024, 01:36 PM UTC
Our database is currently being overloaded because of an Amazon change overnight. We are currently restarting our database and recommend using offline mode.
- monitoring Mar 10, 2024, 01:40 PM UTC
Our servers have been upgraded. Restart your point of sale and reader if you are currently offline.
- monitoring Mar 10, 2024, 01:53 PM UTC
Point of Sales might have been logged out during the incident. If you log back in, you should be able to operate normally.
- resolved Mar 10, 2024, 02:15 PM UTC
We've seen full resolution on our database and server. It seems all customers affected are also back up and running. We'll send a post-mortem later today with the root cause and how we'll be preventing an outage like this in the future.