Dripos experienced a major incident on June 20, 2024 affecting Point of Sale, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2024, 06:26 PM UTC
The point of sale is showing as offline. We are currently looking into this incident.
- investigating Jun 20, 2024, 06:45 PM UTC
We are continuing to investigate this issue. In the meantime, please utilize manual card payments in offline mode, or cash as workarounds. Please do not delete your app as this issue is ongoing. Learn more about Offline Mode here: https://support.dripos.com/v1/docs/checking-out-in-offline-mode Reach out to Dripos Support for assistance: (781) 583-3699
- investigating Jun 20, 2024, 06:50 PM UTC
As we continue to investigate and resolve the incident, we recommend taking offline payments with either cash or manual card. If taking a manual card payment, you have the option to scan a card via the iPad camera for faster checkout. Please do NOT delete your app or restart your app while this incident is ongoing as you will lose offline payments.
- monitoring Jun 20, 2024, 07:01 PM UTC
Point of sales should be starting to go back online. We've deployed fixes and will be monitoring our point-of-sale server.
- monitoring Jun 20, 2024, 07:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 20, 2024, 07:05 PM UTC
As customers get back online, please process your offline transactions as soon as possible, and do NOT log out of the POS or uninstall and reinstall the app until all orders are processed. Learn more about processing offline payments here: https://support.dripos.com/docs/processing-offline-orders
- resolved Jun 20, 2024, 07:18 PM UTC
Everything seems to be back in working order. We'll update everyone with a post-mortem later today. We experienced a distributed denial-of-service (DDoS) attack against our point-of-sale server.