Drip incident

Delays in ecommerce events for some providers

Minor Resolved View vendor source →

Drip experienced a minor incident on July 19, 2021 affecting REST and JavaScript APIs and Workflows and Rules, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2021, 10:24 PM UTC
Resolved
Jul 19, 2021, 10:55 PM UTC
Duration
31m
Detected by Pingoru
Jul 19, 2021, 10:24 PM UTC

Affected components

REST and JavaScript APIsWorkflows and Rules

Update timeline

  1. identified Jul 19, 2021, 10:24 PM UTC

    We are currently experiencing delays in event processing from some ecommerce integrations. Our teams have identified and are actively working to remedy the issue, and we will be back here with an update as soon as possible. We apologize for any inconvenience this may be causing.

  2. resolved Jul 19, 2021, 10:55 PM UTC

    The teams have implemented a fix and event processing time has returned to normal levels. Thank you for your patience as we worked to resolve this issue and reach out to the Support Team if you have any questions: [email protected].