Drip experienced a critical incident on February 13, 2023 affecting Email Sending, lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2023, 03:46 PM UTC
We are currently experiencing issues specific to our email processing and delivery. All other platform functionality should not be impacted. We apologize for the inconvenience this causes, we are currently investigating the root of the issue.
- identified Feb 13, 2023, 05:11 PM UTC
The issue has been identified in relation to email sending and further investigation into the issue is ongoing.
- identified Feb 13, 2023, 07:40 PM UTC
As we are continuing to work towards a resolution for the email delivery issue, we recommended that any emails which are time-sensitive be paused or unscheduled. While the issue is ongoing, any emails not coming from an account that utilizes a custom-sending domain will be held until the aforementioned issue is fully resolved.
- resolved Feb 13, 2023, 10:52 PM UTC
The incident related to email sending has been resolved.