Drip incident

Subscriber Profiles and Email Series Unable to Load

Drip experienced a major incident on September 28, 2023 affecting REST and JavaScript APIs and User Interface and 1 more component, lasting 8h 2m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2023, 08:58 PM UTC
Resolved: Sep 29, 2023, 05:00 AM UTC
Duration: 8h 2m
Detected by Pingoru: Sep 28, 2023, 08:58 PM UTC

Affected components

REST and JavaScript APIsUser InterfaceEmail SendingNew People AddsWorkflows and Rules

Update timeline

investigating Sep 28, 2023, 08:58 PM UTC

Drip is currently experiencing some service interruptions that are impacting the ability to load subscriber profiles and email series lists. Our team is investigating and we will provide an update as soon as we have more information.
identified Sep 29, 2023, 01:21 AM UTC

We've identified the root of the degradation and believe that an underlying issue with one of our upstream providers is causing delays as well as performance slowdowns. Until that issue has been resolved, we expect performance within Drip to continue to be impacted. Our team is continuing to investigate other solutions and will post additional updates as we have them.
resolved Sep 29, 2023, 05:00 AM UTC

We are happy to report that all systems have returned to normal. If you are still seeing issues with performance, please reach out to our support team via [email protected]. Thank you for sticking with us!