Drip experienced a minor incident on May 18, 2021 affecting Workflows and Rules, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2021, 03:21 PM UTC
Our team is currently investigating reports of subscribers becoming stuck within workflow decision nodes. We are currently working on deploying a fix for this and will post additional updates as we work towards restoring this feature.
- monitoring May 18, 2021, 04:00 PM UTC
Our team has deployed a fix and we are seeing subscribers begin to move through decisions again. We will continue to monitor the situation to make sure all subscribers are continuing to move through decisions smoothly. Please reach out to our support team via [email protected] if you are continuing to experience any issues.
- resolved May 18, 2021, 05:44 PM UTC
We are happy to sound the all clear and all decision events have been processed. Please do not hesitate to reach out with any questions you may have to our support team ([email protected]). We appreciate your patience while we worked through this.