Drip incident

Service Disruption Due to Hosting Provider

Minor Resolved View vendor source →

Drip experienced a minor incident on December 22, 2021 affecting REST and JavaScript APIs and User Interface and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 04:32 PM UTC
Resolved
Dec 22, 2021, 09:57 PM UTC
Duration
5h 25m
Detected by Pingoru
Dec 22, 2021, 04:32 PM UTC

Affected components

REST and JavaScript APIsUser InterfaceEmail SendingNew People AddsWorkflows and Rules

Update timeline

  1. identified Dec 22, 2021, 04:32 PM UTC

    We are currently experiencing a service disruption in our system. We are seeing intermittent problems due to a hosting provider network issue. We apologize for any inconvenience this may be causing and will update you as we continue to monitor the situation closely. Thank you for your patience.

  2. monitoring Dec 22, 2021, 06:02 PM UTC

    We have implemented fixes and are seeing improvement. Our team is continuing to monitor the issue. We will continue to post updates as they become available. Thank you again for your continued patience. Please reach out to our support team at [email protected] for any additional questions or concerns.

  3. resolved Dec 22, 2021, 09:57 PM UTC

    We are pleased to report that our service has been fully restored. Thank you for your patience and please contact our support team at [email protected] if you have any additional questions.