Drip experienced a major incident on March 17, 2025 affecting REST and JavaScript APIs and User Interface and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 01:29 PM UTC
We are currently experiencing a delay in processing events related to segmentation, workflows, analytics and email deliveries. Our team is working to identify the problem and deploy a fix at which point we'll begin processing through the backlog of events to restore the expected processing time for all events. We apologize for any inconvenience this may be causing and we will be back here with an update shortly. Thank you for your patience.
- investigating Mar 17, 2025, 02:48 PM UTC
We are continuing to investigate this issue. 500 errors have been reported for some posts to the API.
- monitoring Mar 17, 2025, 03:32 PM UTC
Our team has identified the problem and has deployed a fix. We're currently processing through the backlog of events to restore the expected processing time for all events.
- resolved Mar 17, 2025, 04:00 PM UTC
We have resolved the delays and are back to normal. If you see any other issues from this, please reach out to [email protected]