Drip experienced a minor incident on August 18, 2025 affecting User Interface and Email Sending, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2025, 03:37 PM UTC
We are currently investigating a UI issue where email send and receipt data is not appearing on profiles. This is also affecting segmentation for recipients, which may show as blank. Please note that despite this display issue, emails are still being successfully sent. We apologize for any inconvenience this may cause and will provide an update as soon as we have more information.
- monitoring Aug 18, 2025, 03:42 PM UTC
The team has identified and pushed out a fix to address the issue. Affected events are recovering, we're continuing to monitor.
- resolved Aug 18, 2025, 07:46 PM UTC
The team has confirmed all delivery events have been recovered and are displayed on affected profiles. Issue resolved.