Dragon Systems experienced a minor incident on December 17, 2025 affecting DAX Copilot for DMO - Summary Availability and DAX Copilot for DMO - Summary Editing, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 03:50 PM UTC
Microsoft is investigating a potential issue affecting summary availability in the DMO application for DAX Copilot for DMO customers within our US datacenter. Summary availability in the mobile application is not affected. More details will be provided when information is available.
- investigating Dec 17, 2025, 03:50 PM UTC
We are continuing to investigate this issue.
- investigating Dec 17, 2025, 04:39 PM UTC
Microsoft is currently investigating an issue affecting some customers using DAX Copilot for DMO. Observed Symptoms: - Summaries are not available within the DMO application. Important Notes: - Summary access through the mobile application remains fully functional. Customers can continue viewing summaries on mobile without interruption. - There is currently no known workaround. - If urgent summary availability in the EHR is required, please use alternative methods to create and enter the note directly in the EHR. If immediate summary availability in the EHR is not required, you may continue to use the application as normal and access your summaries within DMO once the issue is resolved. If your organization is impacted, please open a ticket with DAX Copilot Support.
- resolved Dec 17, 2025, 05:49 PM UTC
This incident has been resolved.