Dragon Systems experienced a minor incident on January 20, 2026 affecting DAX Copilot for DMO - Summary Availability and DAX Copilot for Epic - Summary Generation & Delivery, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 20, 2026, 05:25 PM UTC
Microsoft is currently investigating a potential impact on timely summary deliver for some DAX/Dragon Copilot customers. More details will be provided as it is available from the investigation.
- identified Jan 20, 2026, 06:06 PM UTC
We are continuing to investigate.
- identified Jan 20, 2026, 07:09 PM UTC
DAX Copilot for DMO customers/users: • Remediation actions have been taken for today's incident, and we are seeing improvement in performance. • We will continue to monitor closely. DAX Copilot for Epic Nebula customers/users: • Remediation actions have been taken for today's incident, and we are seeing improvement in performance. • We will continue to monitor closely. DAX Copilot for Epic Interconnect customers/users: • We continue to investigate delays in summary delivery from today's incident.
- resolved Jan 20, 2026, 07:55 PM UTC
This incident has been resolved.