DAX/Dragon Copilot Impact - Delays in note generation

Update timeline

1. investigating Mar 09, 2026, 12:25 PM UTC

   Microsoft is aware of an event is actively troubleshooting an issue affecting DAX/Dragon Copilot products within our US datacenter. Symptoms- Delays in note generation. More details will be provided when information is available.

2. identified Mar 09, 2026, 12:34 PM UTC

   Microsoft is aware of an event and is actively troubleshooting an issue affecting DAX/Dragon Copilot products within our US datacenter. Symptoms- Delays in note generation. More details will be provided when information is available.

3. identified Mar 09, 2026, 01:38 PM UTC

   Microsoft has identified and is actively working towards the remediation on an issue affecting DAX/Dragon Copilot products within our US and CA datacenters. Symptoms: -Sporadic delays in note generation. More details will be provided when information is available. Thank you for your patience and understanding while we work to resolve this issue.

4. monitoring Mar 09, 2026, 02:35 PM UTC

   Microsoft has remediated an issue affecting DAX/Dragon Copilot products within our US and CA datacenters. Symptoms may have included: -Sporadic delays in note generation. Microsoft will continue to closely monitor system performance to validate the effectiveness of these mitigation actions and will provide additional updates as they become available. Note: Encounters recorded during the incident window will require reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this recovery effort in a follow up communication. Potential workaround for time-sensitive notes: -Adding a short, non-silent recording to the encounter may trigger delivery of the summary. We apologize for any inconvenience and appreciate your continued partnership as we worked to resolve this issue.

5. resolved Mar 09, 2026, 03:11 PM UTC

   This incident has been resolved.