DAX/Dragon Copilot Impact

Update timeline

1. identified Apr 01, 2026, 05:04 PM UTC

   Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.

2. investigating Apr 01, 2026, 05:44 PM UTC

   Microsoft is investigating a service disruption in our US Data Center affecting a subset of DAX Copilot customers. Symptoms may include: - Delays in encounter uploads. - Delayed availability of summaries. - Error messages indicating that a visit recording could not be started. Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.

3. investigating Apr 01, 2026, 06:29 PM UTC

   Microsoft has stabilized service performance for Dragon/DAX Copilot in our US Data Center. Microsoft will continue to investigate root cause and monitor the environment closely. Encounters recorded during the impacted timeframe are expected to recover automatically.

4. monitoring Apr 01, 2026, 07:25 PM UTC

   Microsoft has stabilized service performance for Dragon/DAX Copilot in our US Data Center and the environment is operating normally. We will continue to closely monitor the service while completing our root cause investigation to ensure continued stability. Encounters recorded during the impacted timeframe are expected to recover automatically. We apologize for any inconvenience and appreciate your continued partnership.

5. resolved Apr 02, 2026, 05:26 PM UTC

   This incident has been resolved.