Dragon Systems experienced a major incident on April 10, 2026 affecting DAX Copilot for Epic - Audio Recording and DAX Copilot for Epic - Summary Generation & Delivery, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 06:40 PM UTC
We currently identified and investigating issue related to DAX Copilot for EPIC users getting an error message in Haiku stating, "Visit recording failed to load. A TLS error caused the secure connection to fail."
- investigating Apr 10, 2026, 06:42 PM UTC
We are continuing to investigate this issue.
- investigating Apr 10, 2026, 06:44 PM UTC
We are continuing to investigate this issue.
- identified Apr 10, 2026, 07:23 PM UTC
Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters. Symptom: Error message when attempting to initiate a session in Haiku, "Visit recording failed to load. A TLS error caused the secure connection to fail." Impact is specifically attributed to: Epic Hyperspace Embedded Launch Haiku Android Haiku iOS Enhanced View Haiku iOS Simple view (only if the client has any Android users as well) Note: Simple WebView users will not experience the issue. Microsoft is actively working on remediation and will provide more information as soon as it is available. Thank you for your patience and continued partnership.
- monitoring Apr 10, 2026, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 08:05 PM UTC
This incident has been resolved.