DRACOON experienced a critical incident on January 16, 2024 affecting Signing, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 16, 2024, 02:26 PM UTC
We have identified the issue with the Signing Feature. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- identified Jan 18, 2024, 11:58 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 23, 2024, 09:31 AM UTC
The issue with the Signing Feature has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
- postmortem Sep 18, 2024, 04:44 PM UTC
We experienced an unplanned disruption in our services on 16.01.2024. What Happened: On 16.01.2024, we noticed a sudden disruption in our services, specifically related to interactions with a partner API. Why Did This Happen: The incident occurred due to changes to the API of a partner. What We Did: Upon identifying the issue, our incident response team immediately initiated contact with our partner to address the situation. We worked closely with them to understand the nature of the changes and expedite the process of implementing a solution. As a mitigation strategy, we swiftly integrated a newer version of the partner's API into our system, restoring functionality and minimizing the impact on our users. What We Can Do to Improve: In response to this incident, we recognize the critical need for proactive measures to mitigate similar risks in the future. To prevent disruptions caused by unannounced changes from partners, we will establish clearer communication channels and protocols for receiving advance notice of API modifications. Additionally, we will enhance our monitoring systems to promptly detect and respond to any unexpected changes, ensuring minimal downtime for our services. We apologize for any inconvenience caused by this incident and assure our users that we remain committed to delivering reliable and uninterrupted service. If you have any further questions or concerns, please do not hesitate to reach out to our support team for assistance. Thank you for your understanding and continued support