DRACOON experienced a major incident on January 24, 2024 affecting Upload, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2024, 01:04 PM UTC
We are currently investigating an issue with storage. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- investigating Jan 24, 2024, 01:04 PM UTC
We are continuing to investigate this issue.
- identified Jan 24, 2024, 01:13 PM UTC
We have identified the issue with storage. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- monitoring Jan 24, 2024, 01:36 PM UTC
The issue with storage has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Jan 24, 2024, 02:32 PM UTC
The issue with our storage has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
- postmortem Sep 18, 2024, 05:03 PM UTC
We experienced an issue with **our storage** on **2024-01-24**. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. What happened? **Our storage systems were not available leading to up- and download problems.** Why did this happen? **The error occurred during regular maintenance work after updating the systems to a new software version.** What did we do? **We contacted the vendor and found the root cause leading to the problem. A new software version was rolled out.** What can we do to improve? **We strive to improve our quality assurance processes to minimize the possibity of problems during upgrades.** We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.