DRACOON experienced a minor incident on September 19, 2024 affecting Instant messages and Subscribed messages, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2024, 11:11 AM UTC
We are currently investigating an issue with our SMS service provider (see https://status.retarus.io/). SMS dispatch is currently delayed. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- monitoring Sep 19, 2024, 11:59 AM UTC
The issue of our SMS service provider has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Sep 19, 2024, 12:06 PM UTC
The issue of our SMS service provider has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.