DRACOON experienced a critical incident on September 27, 2024 affecting API (group 01) and API (group 02) and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2024, 08:29 AM UTC
We are currently investigating an issue with our DRACOON Cloud. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- identified Sep 27, 2024, 08:50 AM UTC
We have identified the issue with our DRACOON Cloud. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- monitoring Sep 27, 2024, 08:58 AM UTC
The issue with our DRACOON Cloud has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Sep 27, 2024, 09:39 AM UTC
The issue with our DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.