DRACOON incident

Degraded Performance of DRACOON Cloud

Minor Resolved View vendor source →

DRACOON experienced a minor incident on December 4, 2024 affecting API (group 01) and API (group 02) and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 12:00 PM UTC
Resolved
Dec 04, 2024, 03:55 PM UTC
Duration
3h 55m
Detected by Pingoru
Dec 04, 2024, 12:00 PM UTC

Affected components

API (group 01)API (group 02)AuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)

Update timeline

  1. investigating Dec 04, 2024, 03:31 PM UTC

    We are currently investigating an issue with DRACOON Cloud. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. monitoring Dec 04, 2024, 03:41 PM UTC

    The issue with DRACOON Cloud has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  3. resolved Dec 04, 2024, 03:55 PM UTC

    The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.