Dotpost incident

Problems logging in

Major Resolved View vendor source →

Dotpost experienced a major incident on September 23, 2024 affecting Dotpost, lasting 18h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2024, 02:36 PM UTC
Resolved
Sep 24, 2024, 08:43 AM UTC
Duration
18h 7m
Detected by Pingoru
Sep 23, 2024, 02:36 PM UTC

Affected components

Dotpost

Update timeline

  1. investigating Sep 23, 2024, 02:36 PM UTC

    We are aware that a small number of users are having problems logging in to Dotpost. We are investigating the issue. Using inprivate / incognito session or an alternate browser may resolve the issue. Please contact [email protected] for further assistance.

  2. investigating Sep 23, 2024, 04:37 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2024, 05:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 24, 2024, 08:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 24, 2024, 08:43 AM UTC

    This incident has been resolved.